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DDD is a business which sells entertainment products and now wants to move to a position where it uses ebusiness as a fundamental part of its business strategy.
Which of the following benefits would result from DDD's use of e-business? (Choose all that apply.)

• A. Cost reductions because of lower overheads and cheaper procurement.
• B. An increased use of tacit knowledge.
• C. Increased online revenues.
• D. Easier access to loan finance.
• E. Better control of information through monitoring website activity.
• F. A reduction in labour turnover and higher morale.

According to Porter's Five Forces model, which of the following would be evidence of high buyer power?

• A. Products are not standardized and buyers cannot easily switch to another product.
• B. There is a concentration of buyers.
• C. There is a low probability of backward integration.
• D. Buyers are fragmented and act independently of each other.

QWE is a private company belonging to a famous former sports professional. It operates gyms and fitness clubs across its home country. Each gym or fitness club is treated as a profit center and the manager of each center is paid bonuses based on its financial performance.
QWE introduced multidimensional performance measures into its management control systems 3 years ago.
These measure competitiveness, financial performance, capacity utilization, innovation and the flexibility of its centers to cope with changing demands.
The managers of QWE's centers have been leaving at a very high rate over the last 2 years. They have claimed that the measures are too open to interpretation and when they think they are improving their center's performance they are told they are doing the wrong things. They also complain that the managers in the centers near big cities find it much easier to reach their targets than the managers of other centers.
According to Fitzgerald and Moon's Building Block model, where does the problem lie?

• A. Dimensions and Standards
• B. Standards, Dimensions and Rewards
• C. Dimensions and Rewards
• D. Standards and Rewards

Which THREE of the following statements apply to Lynch's performance pyramid? (Choose three.)

• A. The right-hand side of the pyramid contains measures which are predominantly non-financial.
• B. The business operating systems level includes the market-related Critical Success Factors.
• C. The lowest level of the pyramid contains the day-to-day operational measures.
• D. The left-hand side of the pyramid contains measures which have an external focus.
• E. The business unit level includes measures which relate to internal systems needed to meet customers' needs.
• F. The performance pyramid is designed to ensure that all activities support the organization's vision.

BBB is a manufacturer that has been criticized in the financial press because it does not have a policy for sustainability.
Which THREE of the following elements would be crucial to BBB successfully embedding sustainability into its activities? (Choose three.)

• A. BBB should include sustainability targets in performance appraisal.
• B. BBB should spend at least 0.1% of its Net Profit on sustainability projects.
• C. BBB should investigate the costs and benefits of establishing a sustainability department.
• D. BBB should employ a new public relations consultancy.
• E. BBB should give all its staff training in sustainability.
• F. BBB's Board should make a commitment to sustainability.