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Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

• A. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
• B. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job
• C. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
• D. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'

Universal Containers sells capital equipment that includes a 90-day warranty for repairs. They also offer a
'Preventative Maintenance Service Contract' for the purchase.
What data model and solution approach should a Field Service consultant recommend?

• A. Use 'Opportunity Products' that will create 'Assets' when the 'Opportunity' is 'Won' with automation.
  That automation can also create a 'Warranty' record for the 90 day period. If a 'Preventative Maintenance Service Contract' is purchased, have an automation to create a 'Service Contract' record,
  'Maintenance Plan' record, and 'Maintenance Asset' records
• B. Set the 'Warranty' and 'Maintenance Plan' as related lists on the 'Account' Record. Create an Automation that will trigger the creation of 'Preventive Maintenance Service Appointments' based on the related 'Maintenance Plan' if a 'Warranty' record is added as well
• C. Create a custom object called 'Capital Equipment' and create these records from 'Opportunity Products' when an 'Opportunity' is 'Won'. That record will have a formula checkbox field if it is under 'Warranty'.
  Create a 'Maintenance Plan' record if the customer signs up for a 'Preventative Maintenance Service Contract'
• D. Establish a new customer on-boarding administration role and have that Service Resource manually create the 'Asset' records and create custom checkbox fields to determine if the 'Asset' is under
  'Warranty' and signed up for the 'Preventative Maintenance Service Contract'

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?

• A. Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
• B. Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.
• C. Remove the Service Objective with the highest weight from the Scheduling Policy.
• D. Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

Universal Containers has many service centers across the country in which spare parts and other inventory items are stored. Every morning, technicians are required to arrive at the service center closest to their home and pick up inventory items based on their work assignments. At the end of the day, technicians travel back to the service center to return any unused or damaged parts (travel from home to the service center and from the service center back home is at the technicians' expense).
How should the admin configure the Service Territory Member address?

• A. Use the customer's address
• B. Use the address of the first appointment of the day
• C. Use the technician's home address
• D. Use the address of the service center that the technician is assigned to

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

• A. Use a quick action of type 'Attach File'
• B. Edit the Work Order record through the SFS Mobile App and add the photo as an attachment
• C. Use a quick action of type 'Upload Photo'
• D. Leverage the Field Service Mobile flow and add image upload component
• E. Post the photo via the 'Feed' tab