Study and Prepare with Cisco 500-440 study material, That's Easy to pass With PracticeMaterial!
Last Updated: Sep 16, 2026
No. of Questions: 88 Questions & Answers with Testing Engine
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| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 500-440 Sample Questions |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Duration | 75 minutes |
| Exam Price | $300 USD |
| Number of Questions | 65-75 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Code | 500-440 UCCED |
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| Section | Weight | Objectives |
|---|---|---|
| Virtualization Environment for Contact Center Resources and CCE Components | 11% | - Design considerations for Cisco Unified CCE on UCS C-Series - Design considerations for upstream IP switches - VMware supported features - NIC configuration considerations in virtualization - Cisco Unified Computing System B-Series interconnect and uplink |
| Network Design Considerations for Cisco Unified CCE | 19% | - Failure scenarios with geographically separated deployments - Test Other Side method in Unified ICM - Quality of service usage within CCE - High-availability options of CCE components - Cisco Finesse failover scenarios - Network requirements for Clustering over the WAN (CoW) - Factors impacting Cisco Unified Intelligence Center bandwidth usage - Basic deployment models (single-site, multisite centralized, multisite distributed) - Network requirements for Unified ICM visible/private connections |
| Sizing Process for Contact Center Resources and CCE Components | 13% | - Sizing inputs (agent talk time, queue time, wrap-up time) - Factors for sizing Unified CCE components and bandwidth - Erlang calculations in sizing - Sizing considerations for SIP proxy methods - Packaged CCE capacity considerations |
| Features and Functionality of the Cisco Unified CCE Solution | 23% | - Security methods and impact on capacity - Role of congestion control - High priority traffic in Cisco Unified ICM - Cisco Outbound Option - Role of CTI in Cisco Unified CCE - Cisco Unified Mobile Agent role - Precision routing methods - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of Cisco Unified Communications Manager - Role of Cisco Unified Customer Voice Portal (CVP) - Role of voice gateways and SIP proxy |
| Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - Cluster over the WAN considerations for CUCM - CUCM requirements for Unified Mobile Agent - CUCM originated calls to CVP - Maintaining end-to-end reporting for transferred calls - CUCM options for transfer calls involving SIP trunks - Impact of multiline automatic call distributor in CCE - CUCM redundancy options for centralized deployment |
| Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Cisco Finesse features and third-party gadgets - Agent target rules and impact on CCE solution - Call type usage within Cisco Unified ICM - Cisco Unified Border Element and SIP proxy functionality - Post Call Survey functionality and call flow - Courtesy Call back functionality and call flow - Cisco Finesse workflow - Design for administrative workstations in geographically separated data centers - Whisper Announcement functionality and call flow - Impact of re-qualify call node in Cisco Unified ICM script |
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