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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?

A) Functional requirements, individual test case functionality, and final go live date
B) Test cases to implement, individual test case functionality, and final go live date
C) Test cases to implement, user stories, and final go live date

2. Which Information should the BA gather during the initial discovery meeting?

A) Limitations of the current support process
B) Employee review cycle for the support team
C) A Contact information for key stakeholders

3. Which method should a business analyst use to show current state business flows in Salesforce?

A) Entity Relationship Diagramming
B) Storyboarding
C) Universal Process Notation

4. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

A) Product limitation
B) Intent of both parties
C) Acceptance criteria

5. Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A) Salesforce Administrator
B) Business Analyst
C) Solution Architect

Solutions: