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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Cross-functionality fluctuates too frequently.
B) It takes time to build trust and teamwork among people with different experiences and perspectives.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functional leaders prevent team members from making their own decisions.

2. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Problem solving
B) Compromising
C) Devil's advocate
D) Smoothing

3. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Motivator
B) Planner
C) Coordinator
D) Controller

4. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Assign individual roles rather than mutual team roles
B) Change work group roles at random
C) Exercise collective control over the pace of work
D) Share information but not engage in collective performance goals

5. What is a personal view of how one is supposed to act in a given group situation?

A) Role expectation
B) Role perception
C) Role conflict
D) Role identity

Solutions: