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Updated: Sep 20, 2026
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IBM 000-028 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009 |
| Exam Number: | 000-028 |
| Related Certifications: | IBM Tivoli Service Management IBM Service Management certifications IBM Tivoli Monitoring |
| Exam Price: | Approximately USD 200-225 (varies by region/time) |
| Passing Score: | Not officially published |
| Certificate Validity Period: | Typically 2 years (historical IBM certification policy; may vary) |
| Exam Duration: | 90-120 |
| Exam Format: | Scenario-based questions, Multiple Choice |
| Real Exam Qty: | Approximately 164 |
| Available Languages: | Spanish, French, Portuguese, Russian, Chinese, English, Japanese, Korean |
| Recommended Training: | IBM Tivoli Monitoring Fundamentals (historical course) IBM Redbooks - Tivoli Availability and Performance Management |
| Exam Registration: | IBM Training and Certification Portal |
| Sample Questions: | IBM 000-028 Sample Questions |
| Exam Way: | Computer-based exam (historical IBM certification testing centers or proctored delivery) |
| Pre Condition: | No formal prerequisites, but knowledge of ITIL and IBM Tivoli products is recommended |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM 000-028 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Availability Management | - Service availability concepts - Fault detection and recovery - Monitoring and event management |
| Topic 2: Service Management Blueprint | - Maturity model for infrastructure management - IBM service management model |
| Topic 3: IBM Tivoli Availability and Performance Management Overview | - Integration with ITIL processes - IBM Tivoli service management architecture |
| Topic 4: Capacity and Performance Management | - Performance monitoring metrics - Workload and resource optimization - Capacity planning and forecasting |
| Topic 5: IBM Tivoli Product Portfolio | - IBM Tivoli Monitoring components (TEMS, TEPS, agents) - IBM Tivoli Enterprise Console and integrations |
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