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Updated: Jul 22, 2026
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Avaya 132-S-712-2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Specialist: Avaya Proactive Contact Solutions Design Elective Exam |
| Exam Number: | 132-S-712-2 |
| Related Certifications: | Specialist: Avaya Voice Self-Service Design Elective (132-S-708-1) Specialist: Avaya IP Telephony Design Elective (132-S-900.7) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 62 |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya Proactive Contact Design Training |
| Exam Registration: | Avaya Learning Center Pearson VUE |
| Sample Questions: | Avaya 132-S-712-2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers; RETIRED exam (last updated Sep 2013) |
| Pre Condition: | Basic knowledge of Avaya contact center solutions and IP telephony |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 132-S-712-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proactive Contact Features & Capabilities | 30% | - Call blending and agent management - List management and campaign configuration - Outbound dialing strategies and modes |
| Topic 2: Avaya Proactive Contact Architecture & Components | 25% | - Server and database design - Network connectivity and telephony integration - System hardware and software components |
| Topic 3: Supervision, Reporting & Integration | 20% | - Integration with Avaya Aura and third-party systems - Supervisor tools and real-time monitoring - Reporting and analytics architecture |
| Topic 4: Design & Sizing Considerations | 25% | - Capacity planning and performance sizing - Scalability and deployment models - High availability and redundancy design |
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