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Updated: Sep 30, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Related Certifications: | Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) |
| Passing Score: | 68% |
| Exam Price: | $245 USD |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Become a Fusion Service Implementer Oracle Fusion Service Implementation Learning Path |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Omnichannel Communications | 15% | - Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup |
| Topic 2: Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing |
| Topic 3: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 4: Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions |
| Topic 5: Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment |
| Topic 6: Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Enable the "Password Reset" option in the User Administration component.
- B. Obtain the Change Password Link and add it to your DCS page.
- C. Add the Password Reset component to your DCS application.
- D. Instruct users that they can only change their password by chatting with an agent.
Correct Answer: B 🗳️
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the attributes of service requests to use as criteria for your rule assignments
- B. the candidates of queues to use as criteria for your rule assignments
- C. the rule sets you want to create and the rules to include in each rule set
- D. the attributes of queues to use as criteria for your rule assignments
- E. the candidates of service requests to use as criteria for your rule assignments
Correct Answer: B,C,E 🗳️
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Adjust the inbound message filters.
- B. Adjust permissions on all customer's profiles.
- C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Correct Answer: D 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Knowledge management article links
- B. Knowledge management language locales
- C. Default timezone
- D. Default chat channel preferences
- E. Service request links
- F. Default communication preferences
- G. Default notification preferences
- H. Product and category filtering
Correct Answer: A,B,E,H 🗳️
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Correct Answer: C 🗳️
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