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Updated: Sep 11, 2026
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The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Certificate Validity Period: | Does not expire |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Oracle Utilities Customer Care and Billing 2 Implementation Oracle Utilities Certification Track |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1z1-562 Sample Questions |
| Exam Way: | Online proctored or test center delivery depending on region |
| Pre Condition: | Basic understanding of Oracle Utilities applications or billing systems is recommended |
Following are the quick details related to the Oracle 1z0-562 Certification Exam
Exam type: Multiple Choice Questions
Duration: 120 minutes
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates
Number of Questions: 70 Questions
Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.
Pass Score: 60%
Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.
Exam Code: 1z0-562
Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal
Preparation Guide for Oracle 1z0-562 Certification Exam
Introduction
The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.
| Section | Objectives |
|---|---|
| Topic 1: Rates and Pricing | - Pricing Rules and Structures - Rate Configuration |
| Topic 2: Integration and Interfaces | - External System Integration - Inbound and Outbound Data Interfaces |
| Topic 3: Oracle Utilities Customer Care and Billing Overview | - System Architecture and Core Components - Business Processes Overview |
| Topic 4: Billing and Invoicing | - Bill Calculation and Adjustment - Billing Cycles and Processing |
| Topic 5: Customer Management | - Customer Data and Account Structure - Service Agreements and Account Setup |
| Topic 6: Security and Administration | - System Administration Basics - User Roles and Access Control |
| Topic 7: Meter-to-Cash Process | - Revenue Management Flow - Usage Processing |
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