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Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Passing Score: | 65-70% |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 60-70 |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1z1-981 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Performance monitoring
|
| Topic 2: System Configuration and Administration | - Platform setup
|
| Topic 3: Routing and Work Distribution | - Agent assignment
|
| Topic 4: Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| Topic 5: Integration and Extensibility | - External system integration
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. Which three functions are not part of the math group of functions?
A) to_number
B) truncate
C) rand
D) power
E) round
F) lower
G) floor
H) bitand
I) ceiling
J) length
2. Which three events are available with the JavaScript API?
A) onsaveclose ()
B) enclose ()
C) onbeforesave ()
D) aftersave()
E) ondataupdated()
F) onrefresh()
3. Which three statements are true about add-ins?
A) They can be designed to create visual components and not perform any integrations.
B) They can be added to the Custom Portal area of Oracle Service Cloud.
C) They always run locally to access local data.
D) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
E) They are the visual areas of Oracle Service Cloud Agent Desktop.
F) They always run locally on the machines on which the desktop application runs.
4. Which three features can be configured in advanced routing?
A) Queue prioritization
B) Skill relaxation
C) Queue overflow
D) Queue segregation
E) Queue limit
F) Skill time
5. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
A) Create a report for the survey scores.
B) Assign scores to the survey questions and set the status field based on the responses.
C) Schedule the survey on a daily basis.
D) Create a transactional survey.
E) Write a business rule to reopen the case.
F) Create a polling survey.
Solutions:
| Question # 1 Answer: A,F,J | Question # 2 Answer: B,C,E | Question # 3 Answer: D,E,F | Question # 4 Answer: A,B,C | Question # 5 Answer: B,D,E |
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