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Updated: Jun 08, 2026

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What Is The Cisco 500-450 Exam?

As stated above, this exam is also called Implementing and Supporting Cisco Unified Contact Center Enterprise. You will come across 65-75 questions in the test that you have to attempt within 75 minutes. Like other Cisco exams, the questions are in the form of multiple-choice, drag and drop and fill in the blank. It's worth remarking that to register for the exam, you have to pay $300. However, this price varies from one country to another and you can check it on the Cisco website. The exam is conducted by Pearson VUE, and you can take it online or at the nearest test center.

Cisco 500-450 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Identify call flow issues for agent transfers in the Cisco Unified CCE solution
  • Describe the Extended Call Context variables with Cisco Unified CVP
Topic 2
  • Describe the available tools in the Cisco Unified CCE solution to support Cisco Finesse
  • Describe the configuration requirements for voice gateway used in Packed CCE deployment
Topic 3
  • Describe the Cisco Unified Intelligence Center requirements using virtualization environment
  • Describe the steps required for Cisco Finesse configuration updates
Topic 4
  • Describe the install and configuration requirements for Cisco Finesse
  • Identify issues in Cisco Unified ICM and CTI log and trace files
Topic 5
  • Describe the impact that Cisco Unified ICM scripting has on reporting in the Cisco Unified CCE solution
  • Describe the precision queue scripting consideration
Topic 6
  • Identify call flow issues and considerations for the Cisco Unified CVP scripts
  • Describe the internal communications between Cisco Unified ICM components
Topic 7
  • Identify issues in Cisco Unified Enterprise outbound option log and trace files
  • Describe the install and setup for SIP dialer and voice gateways
Topic 8
  • Describe the functionality limitation imposed when you use Cisco Unified CVP MicroApp
  • Describe configuration elements to make VXML gateway part of Cisco Unified CVP deployment
Topic 9
  • Describe the configuration elements for Cisco Unified CVP that is required in Unified ICM
  • Describe the synchronization between Cisco Unified ICM components

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

Cisco 500-450 Exam Certification Details:

Exam RegistrationPEARSON VUE
Recommended TrainingAdministering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Exam NameImplementing and Supporting Cisco Unified Contact Center Enterprise
Exam Price$300 USD
Sample QuestionsCisco 500-450 Sample Questions
Exam Code500-450 UCCEIS
Passing ScoreVariable (750-850 / 1000 Approx.)
Duration75 minutes
Number of Questions65-75

When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:

  • Effective use of the system tools to troubleshoot and track a call within a call flow
  • Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
  • Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.

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By Curitis

Most is from the 500-450 dump. Only 4 questions is out. I cleared examination last week. Good dump.

By Fabian

Disclaimer Policy: The site does not guarantee the content of the comments. Because of the different time and the changes in the scope of the exam, it can produce different effect. Before you purchase the dump, please carefully read the product introduction from the page. In addition, please be advised the site will not be responsible for the content of the comments and contradictions between users.

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