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Updated: Jul 28, 2026
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Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Unified Contact Center Enterprise Design (UCCED) |
| Exam Number: | 642-241 |
| Exam Format: | Multiple choice, Scenario-based questions, Design simulation items |
| Exam Price: | $200-300 USD (varies by region) |
| Real Exam Qty: | 45-65 |
| Certificate Validity Period: | Retired (legacy exam, no longer offered) |
| Passing Score: | Cisco does not publicly disclose passing score |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Related Certifications: | Cisco Contact Center Certifications CCNP Collaboration (legacy track) |
| Sample Questions: | Cisco 642-241 Sample Questions |
| Exam Way: | Onsite or online proctored exam (historically delivered via Pearson VUE) |
| Pre Condition: | Recommended: Cisco voice/contact center foundational knowledge; experience with Cisco UCCE or CCNP Collaboration-level understanding |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Deployment models
|
| Topic 2: Peripheral Gateway and System Integration | 15% | - PG configuration and role
|
| Topic 3: Reporting and Monitoring | 10% | - System monitoring
|
| Topic 4: Scripting and Call Flow Design | 20% | - Advanced call flow design
|
| Topic 5: Call Routing and Dial Plan Design | 20% | - Routing logic design
|
| Topic 6: Design Best Practices and Capacity Planning | 15% | - Scalability and sizing
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?
A) automatic call distribution
B) interactive voice response system
C) integrated call distribution
D) call switching to agent and Cisco Unified IP IVR
2. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)
A) nailed-up
B) progressive
C) preview
D) call-by-call
E) predictive
3. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)
A) Both sides will go active.
B) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
C) The Call Router Side A will stay active, while Call Router Side B will go idle.
D) The Call Router Side B will stay active, while the Call Router Side A will go idle.
E) The system will operate as it did prior to failure.
4. When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?
A) Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.
B) Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
C) Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.
D) Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.
5. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?
A) show level
B) show debug
C) show log
D) show trace
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: B |
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