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Updated: May 26, 2026
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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?
A) automatic call distribution
B) interactive voice response system
C) integrated call distribution
D) call switching to agent and Cisco Unified IP IVR
2. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)
A) nailed-up
B) progressive
C) preview
D) call-by-call
E) predictive
3. A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events will occur? (Choose two.)
A) Both sides will go active.
B) There is no ability to make configuration changes nor write any historical data to Logger A from Call Router A.
C) The Call Router Side A will stay active, while Call Router Side B will go idle.
D) The Call Router Side B will stay active, while the Call Router Side A will go idle.
E) The system will operate as it did prior to failure.
4. When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?
A) Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.
B) Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
C) Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.
D) Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.
5. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?
A) show level
B) show debug
C) show log
D) show trace
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: B |
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