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Updated: Sep 09, 2026
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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Exam Duration: | 105 minutes |
| Related Certifications: | ACSS-7220 ACIS-7120 |
| Available Languages: | English |
| Passing Score: | 68% or 700/1000 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-choice, Scenario-based |
| Real Exam Qty: | 66 |
| Exam Price: | USD 125 |
| Recommended Training: | Avaya Aura Core Components Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Proctored exam via Pearson VUE test centers or online proctoring |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamental Voice Network Processes & Standards | 20% | - QoS and voice quality - RTP/media streams - SIP protocol fundamentals |
| Topic 2: Avaya Aura Core Architecture | 20% | - Component roles and interactions - System architecture overview - Deployment models |
| Topic 3: Maintenance, Troubleshooting & Recovery | 15% | - Backup, restore and disaster recovery - Fault isolation and resolution - Monitoring and logging |
| Topic 4: Call and Message Flows | 20% | - Registration and authentication - Call routing and session management - SIP trunking and interworking |
| Topic 5: Avaya Aura Core Components | 25% | - System Manager - Communication Manager - Session Manager - Media Server and Gateways |
Avaya Aura® Core Components Support Certified Sample Questions:
Which three statements regarding the core architecture in the Avaya Aura 7 solution are true? (Choose three.)
- A. Avaya Aura Media Server (AAMS) can connect to Avaya Aura Communication Manager (CM) without routing via Avaya Aura Session Manager (SM).
- B. SIP User Agents can register to both Avaya Aura Session Manager (SM) and Avaya Aura Communication Manager (CM).
- C. SIP trunks can be configured on both Avaya Aura Session Manager (SM) and Avaya Aura Communication Manager (CM).
- D. Avaya Aura Media Server (AAMS) connects directly to Avaya Aura Session Manager (SM) using SIP.
- E. Avaya Aura Session Manager (SM) is responsible for routing calls between SIP User Agents.
Correct Answer: A,B,C 🗳️
When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura Communication Manager (CM), which of the following statements is true about the use of SIP trunk?
- A. It is used for the entire duration of the call.
- B. It is used up to the point where calls are shuffled to establish a direct media path.
- C. It is not used at all.
- D. It is used only when the media path is established.
- E. It is used just during call establishment and clear down only.
Correct Answer: A 🗳️
Who is primarily responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?
- A. The customer
- B. Avaya Tier 2
- C. Avaya Tier 1
- D. Avaya Tier 4
- E. Avaya Tier 3
Correct Answer: B 🗳️
How can an inactive SM100 be reset?
- A. Run the resetSM100 command from RHEL Command Line Interface of Avaya Aura Session Manager (SM)
- B. Use the SMGR web interface to reset the SM100 by navigating to Services > Security > Security Module.
- C. Click the 'Reset' button on the Security Module Status page in Avaya Aura System Manager (SMGR).
- D. Restart Services on the Avaya Session Border Controller for Enterprise (SBCE).
- E. Click the repair button on the Replication page with the affected Avaya Aura Session Manager (SM) selected.
- F. Run the reboot SM100 command from RHEL Command Line Interface of Avaya Aura System Manager (SMGR).
Correct Answer: B 🗳️
Which three statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose three.)
- A. Export the entire log file to your local PC, and then locally search with an application.
- B. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'-m down' into the Message box, then click on Apply. - C. Use the Linux command grep -iR "down" /var/log/avaya
- D. Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type
'down' into the text contains box, then click on Apply. - E. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'down' into the Message box, then click on Apply. - F. Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type
'down' into the text search box, then click on Apply.
Correct Answer: A,C,E 🗳️
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