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Updated: Jul 23, 2026
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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Exam Duration: | 105 minutes |
| Related Certifications: | ACIS-7120 ACSS-7220 |
| Available Languages: | English |
| Passing Score: | 68% or 700/1000 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple-choice, Scenario-based |
| Real Exam Qty: | 66 |
| Exam Price: | USD 125 |
| Recommended Training: | Avaya Aura Core Components Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Proctored exam via Pearson VUE test centers or online proctoring |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Avaya Aura |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamental Voice Network Processes & Standards | 20% | - QoS and voice quality - RTP/media streams - SIP protocol fundamentals |
| Topic 2: Avaya Aura Core Architecture | 20% | - Component roles and interactions - System architecture overview - Deployment models |
| Topic 3: Avaya Aura Core Components | 25% | - System Manager - Communication Manager - Session Manager - Media Server and Gateways |
| Topic 4: Call and Message Flows | 20% | - Registration and authentication - Call routing and session management - SIP trunking and interworking |
| Topic 5: Maintenance, Troubleshooting & Recovery | 15% | - Backup, restore and disaster recovery - Fault isolation and resolution - Monitoring and logging |
Avaya Aura® Core Components Support Certified Sample Questions:
1. Which three statements regarding the core architecture in the Avaya Aura 7 solution are true? (Choose three.)
A) Avaya Aura Media Server (AAMS) can connect to Avaya Aura Communication Manager (CM) without routing via Avaya Aura Session Manager (SM).
B) SIP User Agents can register to both Avaya Aura Session Manager (SM) and Avaya Aura Communication Manager (CM).
C) SIP trunks can be configured on both Avaya Aura Session Manager (SM) and Avaya Aura Communication Manager (CM).
D) Avaya Aura Media Server (AAMS) connects directly to Avaya Aura Session Manager (SM) using SIP.
E) Avaya Aura Session Manager (SM) is responsible for routing calls between SIP User Agents.
2. When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura Communication Manager (CM), which of the following statements is true about the use of SIP trunk?
A) It is used for the entire duration of the call.
B) It is used up to the point where calls are shuffled to establish a direct media path.
C) It is not used at all.
D) It is used only when the media path is established.
E) It is used just during call establishment and clear down only.
3. Who is primarily responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?
A) The customer
B) Avaya Tier 2
C) Avaya Tier 1
D) Avaya Tier 4
E) Avaya Tier 3
4. How can an inactive SM100 be reset?
A) Run the resetSM100 command from RHEL Command Line Interface of Avaya Aura Session Manager (SM)
B) Use the SMGR web interface to reset the SM100 by navigating to Services > Security > Security Module.
C) Click the 'Reset' button on the Security Module Status page in Avaya Aura System Manager (SMGR).
D) Restart Services on the Avaya Session Border Controller for Enterprise (SBCE).
E) Click the repair button on the Replication page with the affected Avaya Aura Session Manager (SM) selected.
F) Run the reboot SM100 command from RHEL Command Line Interface of Avaya Aura System Manager (SMGR).
5. Which three statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose three.)
A) Export the entire log file to your local PC, and then locally search with an application.
B) Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'-m down' into the Message box, then click on Apply.
C) Use the Linux command grep -iR "down" /var/log/avaya
D) Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type
'down' into the text contains box, then click on Apply.
E) Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'down' into the Message box, then click on Apply.
F) Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type
'down' into the text search box, then click on Apply.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,C,E |
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