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Updated: Sep 10, 2026
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Nortel 920-447 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSE-Contact Center Exam |
| Exam Number: | 920-447 |
| Related Certifications: | Nortel NCSE Contact Center Track Nortel Contact Center Solutions Certifications |
| Available Languages: | English |
| Real Exam Qty: | 50–60 (varies by exam version) |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Recommended Training: | Nortel Contact Center Training Materials (legacy) |
| Exam Registration: | Nortel Certification Program Information Prometric Certification Portal |
| Sample Questions: | Nortel 920-447 Sample Questions |
| Exam Way: | Proctored exam (historically delivered via Prometric testing centers or Nortel certification platform) |
| Pre Condition: | No strict prerequisite; familiarity with Nortel communication systems or contact center fundamentals recommended. |
| Official Syllabus URL: | https://www.nortel.com |
Nortel 920-447 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Performance Monitoring | - Historical reporting - Real-time monitoring
|
| Contact Center Architecture Fundamentals | - Nortel Contact Center Components Overview
|
| Contact Center Configuration | - System setup and provisioning
|
| Troubleshooting and Maintenance | - Common contact center issues
|
| Call Routing and Queue Management | - Skill-based routing
|
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