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IBM A2010-656 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
| Exam Number: | A2010-656 |
| Available Languages: | English |
| Related Certifications: | IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 Service Request Management |
| Sample Questions: | IBM A2010-656 Sample Questions |
| Pre Condition: | Familiarity with SmartCloud Control Desk V7.5 and IT Service Management concepts; recommended experience in service request and fulfillment management |
| Official Syllabus URL: | https://www.ibm.com/training/certification/ibm-certified-deployment-professional-smartcloud-control-desk-v75-service-request-management-24012903 |
IBM A2010-656 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management Architecture and Components | - Identify components of SmartCloud Control Desk relevant to service requests - Describe service request management architecture |
| Topic 2: Configure Service Request Management | - Configure service desk and service catalog - Set up fulfillment processes |
| Topic 3: Service Request Management Processes | - Service request process basics - Incident, problem, and knowledge management basics |
| Topic 4: Integration and Advanced Configuration | - Integration options within SmartCloud Control Desk |
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