Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

2. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Add the delivery zip code customer field as a header in the pricing calculation matrix
B) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
C) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D) Configure the tax rate in the price plan and it will be added automatically when added to the cart.

3. Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A) Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
C) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
D) Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

4. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
B) Model the router as an attribute of the business internet offer with a default value of 'included'
C) Model the router technical product and decompose it from the business internet offer.
D) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

5. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
B) Model dedicated internet service as a child product of the Ethernet access device offer.
C) Model the Ethernet access device as a child product of the dedicated internet service offer
D) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

Solutions: