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Updated: Sep 16, 2026
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SAP C-BOSUP-90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C-BOSUP-90 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Passing Score: | 60% |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Business Intelligence Platform |
| Real Exam Qty: | 80 |
| Sample Questions: | SAP C-BOSUP-90 Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center delivery |
| Pre Condition: | Recommended basic knowledge of SAP BusinessObjects BI platform and system administration concepts. |
SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Incident Resolution | - Common system and user issues
|
| User and Security Management | - Authentication and authorization concepts
|
| SAP BusinessObjects Architecture and Components | - System architecture overview
|
| System Monitoring and Maintenance | - Performance and availability monitoring
|
| SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
- A. Liaises with the end customer of the Partner to assist with the booking process.
- B. Acts as a single point of contact for partner needs within the partner Edge framework.
- C. Develops a service plan.
- D. Is available 24*7 by phone or email.
Correct Answer: B,C 🗳️
A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
- A. Send the customer multiple possible solutions even if you have not tested them.
- B. Update the customer with the same solution you sent originally until the customer understands that solution.
- C. Update the customer with detailed step by step solutions using clear but short sentences.
- D. Send customers short answers to avoid confusion.
Correct Answer: C 🗳️
Which application within Root Cause Analysis should be used to add a Technical System?
- A. Agent Administration
- B. System Maintenance
- C. Diagnostic Setup
- D. System Conflict Resolution
Correct Answer: B 🗳️
Which of the following deliverables is part of both Enterprise and Standard Support?
- A. Access to SAP Notes database
- B. 24*7 support advisory interaction
- C. 24*7 End-to-end Root Cause Analysis
- D. SLA based delivery
Correct Answer: A 🗳️
Which of the following options is included only in SAP Enterprise Support?
- A. 24*7 support for Very High messages
- B. Technical Quality Check
- C. Message solving
- D. Dedicated contact point for the partner
Correct Answer: B 🗳️
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