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Updated: Sep 04, 2026
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ServiceNow CIS-SM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Number: | CIS-SM |
| Exam Price: | USD $450 |
| Available Languages: | Japanese, English |
| Passing Score: | Pass / Fail (Scaled Score) |
| Related Certifications: | Certified Implementation Specialist |
| Exam Duration: | 90-100 |
| Exam Format: | Multiple Select, Multiple Choice |
| Real Exam Qty: | 60 |
| Sample Questions: | ServiceNow CIS-SM Sample Questions |
| Exam Way: | Online (Proctored) or Test Center (Pearson VUE) |
| Pre Condition: | ServiceNow recommends completing Service Mapping Fundamentals, Advanced, CMDB Fundamentals, and Discovery courses. |
| Official Syllabus URL: | https://www.servicenow.com/learn/certifications/cis-sm.html |
How to book the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS-SM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Service Mapping (SM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Service Mapping Test.
Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her method.
Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Duration of Exam: 130 minutes
Number of questions: 60
Examination platform: Online proctored or on-site
Language of Exam: English
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Passing score: 70%
How to study the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam questions are based on official training materials for ServiceNow, the ServiceNow documentation site, and the developer site for ServiceNow. Study materials that are posted online elsewhere are not official and can not be used to prepare for the exam. In preparation for the Certified Implementation Specialist - Service Mapping test, ServiceNow demands the completion of the following prerequisite training courses. The information is given in the following training course(s) for ServiceNow includes the source material for the test.
Visit the ServiceNow product documentation site here for the completion of required training for the exam. A common experience with the terminology, acronyms, and initialisms of the general industry will be very helpful. Field experience of six months engaging in ServiceNow deployment programs or sustaining instances of ServiceNow is a must to have a hand-on experience. On top of all, read Service Mapping (SM) Fundamentals - Participant Guide, explore sessions related to ITBM and SM and study the CIS-SM exam dumps.
PracticeMaterial provides the best quality CIS-SM practice exam dumps. Students must study them and get themselves familiar with the exam by taking the CIS-SM practice exams. These are, by far, the best materials and have provided an unbelievable passing rate for students who study this CIS-SM exam dumps.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Event Management | 10% | - Event Management Overview
|
| Machine Learning | 10% | - Service Mapping Methods
|
| Service Mapping Configuration | 20% | - Service Mapping Process Flow
|
| Service Mapping Pattern Design | 30% | - Operations
|
| Configuration Management Database | 15% | - CMDB Identification and Reconciliation
|
| Discovery Configuration | 15% | - Discovery Process Flow
|
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Frequently Asked Questions
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Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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