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Updated: Sep 03, 2026
No. of Questions: 198 Questions & Answers with Testing Engine
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What is the duration of the CRT-261 Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Passing Score: 67%
- Length of Examination: 105 minutes
The benefit in Obtaining the CRT-261 Exam Certification
- After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
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Salesforce CRT-261 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | CRT-261 |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Available Languages: | English, French, German, Japanese, Spanish |
| Certificate Validity Period: | 1 year (maintenance required annually via Trailhead) |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Administrator |
| Passing Score: | 65% |
| Exam Price: | $200 USD (may vary by region, excluding taxes) |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 105 minutes |
| Recommended Training: | Salesforce Service Cloud Implementation Training Service Cloud Consultant Trailmix |
| Exam Registration: | Salesforce Certification Registration Salesforce Credentialing Overview |
| Sample Questions: | Salesforce CRT-261 Sample Questions |
| Exam Way: | Online proctored or onsite test center (Pearson VUE) |
| Pre Condition: | Recommended: Salesforce Administrator certification and practical experience with Salesforce Service Cloud implementations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce CRT-261 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communities and Self-Service | - Experience Cloud for Service - Self-Service Portals |
| Service Channels and Integration | - Live Chat and Messaging Channels - Email-to-Case and Web-to-Case - CTI and Telephony Integration |
| Case Management | - Case Lifecycle and Routing - Assignment Rules and Auto-Response Rules - Entitlements and Milestones (SLA Management) |
| Analytics and Reporting | - Service Reports and Dashboards - Key Service Metrics and KPIs |
| Service Console and Productivity | - Macros, Quick Text, and Lightning Productivity Tools - Service Console Configuration |
| Service Cloud Concepts | - Customer Service & Support Fundamentals - Service Cloud Core Capabilities |
| Omni-Channel and Routing | - Workload Management and Skills-Based Routing - Omni-Channel Routing |
| Knowledge Management | - Salesforce Knowledge Setup - Article Lifecycle and Data Categories |
All CRT-261 exam subjects are from your Certification Preparation for Service Cloud Consultant dumps.
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