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Updated: Jul 26, 2026
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SAP C_ITSP_70 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Support Engineer |
| Exam Number: | C_ITSP_70 |
| Passing Score: | 66% |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 12 months |
| Exam Price: | $560 USD / €518 EUR / £438 GBP |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Application Associate |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Recommended Training: | ITOP100 - IT Operations and Support ITSP100 - SAP Support Fundamentals |
| Exam Registration: | SAP Learning Hub SAP Training Shop |
| Exam Way: | Online proctored or at authorized SAP testing centers |
| Pre Condition: | No formal prerequisites; recommended basic IT knowledge and familiarity with SAP systems |
| Official Syllabus URL: | https://training.sap.com/certification/c_itsp_70-sap-certified-associate-support-engineer |
SAP C_ITSP_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Support Framework & IT Operations | 20% | - SAP Support Organization & CoE Structure - Incident & Problem Management - IT Service Management Processes |
| Customer Interaction & Support Best Practices | 15% | - Service Level Agreements (SLA) - Communication & Escalation Procedures - Knowledge Management & Documentation |
| SAP Solution Manager & Tools | 20% | - System Monitoring & Alerting - Root Cause Analysis & Diagnostics - Remote Support & Troubleshooting Tools |
| Application & Technical Support | 20% | - Performance Analysis & Optimization - SAP Application Lifecycle Management - Transport & Change Management |
| System Administration & Technology | 25% | - Database Fundamentals & Management - Operating System Administration - SAP System Architecture & Components |
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