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Huawei H19-321 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | HCS-Pre-Sale-Service Solution (Huawei Certified Pre-sales Specialist Service Solution) |
| Exam Number: | H19-321 |
| Exam Duration: | 90 minutes |
| Passing Score: | 60% (approx.) |
| Exam Price: | Varies by region (check Huawei official certification site) |
| Available Languages: | English |
| Exam Format: | Multiple choice questions, Multiple response questions, True/False |
| Related Certifications: | Huawei Certified Sales Associate (HCSA) Certifications Other Huawei Pre-sales Specialist Exams (e.g., H19-366, H19-369) |
| Real Exam Qty: | ≈ 265 |
| Certificate Validity Period: | Certification validity depends on Huawei policies; check official site for current details |
| Sample Questions: | Huawei H19-321 Sample Questions |
| Exam Way: | Computer-based testing through Huawei's authorized testing partner platforms or Huawei certification portal. |
| Pre Condition: | No formal prerequisites mandated; recommended experience in presales and understanding of Huawei enterprise solutions. |
Huawei H19-321 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Presales Service Fundamentals | - Presales workflows and customer engagement basics - Role and principles of presales services |
| Topic 2: Solution Design and Proposal Development | - Designing tailored service solutions - Developing service proposals and pricing considerations |
| Topic 3: Presentation and Competitive Positioning | - Delivering effective presentations and demonstrations - Competitive analysis of service solutions |
| Topic 4: Huawei Service Portfolio and Solutions | - Overview of Huawei enterprise service offerings - Mapping services to customer scenarios |
| Topic 5: Proof of Concept (PoC) and Handover | - Transition from presales to delivery teams - Planning and executing PoC activities |
| Topic 6: Customer Needs Analysis | - Techniques for gathering and documenting customer requirements - Translating requirements into solution options |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. Which of the following services are not hardware-supported services.
A) Hard disk media retention service
B) Hardware rework
C) Hardware pre-replacement
D) Hardware field replacement
2. When using the UniSTAR SCT Configurator to report the service fee, if you find that the "submitted" device quotation cannot be used, the "Generated Service Quotation" cannot be used "Features, what are some of the following issues that may exist? Correct answer (multiple choice)
A) Quotations for the distribution of stockpiled goods
B) A BOQ is a split service quotation
C) SCT imported change quotes).
D) BOQ is read-only SOQ (for example
E) The BOQ itself is the service BOQ
F) The country in which the BOQ is located is not the current country
3. The objectives of the construction party's project management should meet the requirements of the contract, including () (multiple choice)
A) Progress target
B) Security management objectives
C) Quality objectives
D) Cost targets
4. How many maintenance service packages does Huawei's original Hi-Care service include?
A) 9
B) 8
C) 10
D) 7
5. What are the differences between desktop cloud and traditional PC? (Multiple choice)
A) The original PC was cut into desktop terminals, networks, and data centers
B) Exclusive resources become shared resources
C) The original system and data are scattered on the personal desktop, and now concentrated in the desktop cloud data
D) The server side has an additional layer of virtual resources
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C,D,E,F | Question # 3 Answer: A,B,C,D | Question # 4 Answer: A | Question # 5 Answer: A,B,C,D |
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