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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Presales Service Process | - Solution positioning and design - Customer requirement analysis |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?
A) Cold Standby: Infrastructure is provisioned but requires manual data restoration.
B) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
C) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
D) Warm Standby: Systems are running but require a database sync and configuration import.
2. For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?
A) The call transfer time.
B) The time zone of the numbers being dialed.
C) The average call duration.
D) The dialing ratio (number of lines dialed per available agent).
3. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
A) It automatically provides a backup connection.
B) It is always less expensive than using the public internet.
C) It removes the need for any firewall security policies.
D) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
4. Implementing a hot-standing disaster recovery site guarantees zero data loss (RPO=0) for an AICC deployment without any additional configuration.
A) True
B) False
5. A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
A) Use the IVR's speech recognition engine to transcribe the call live.
B) Rely on the agent to manually request suggestions by clicking a button.
C) Send the audio recording to the cloud AI service after the call ends.
D) Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
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