Exam Code: ITIL-4-BRM
Exam Name: ITIL 4 Specialist: Business Relationship Management
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL

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Updated: Sep 06, 2026

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Peoplecert ITIL-4-BRM Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL® 4 Specialist: Business Relationship Management
Exam Number:	ITIL-4-BRM
Exam Price:	$320 USD
Passing Score:	65% (26 out of 40)
Exam Duration:	90 minutes
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional
Real Exam Qty:	40
Available Languages:	Portuguese, Spanish, Dutch, German, English, Czech, French
Certificate Validity Period:	3 years
Exam Format:	Closed book, Multiple choice
Recommended Training:	Official ITIL 4 BRM Guide PeopleCert Accredited Training Providers
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-BRM Sample Questions
Exam Way:	Online proctored or Onsite at authorized test centers
Pre Condition:	Recommended: ITIL 4 Foundation certification; no mandatory prerequisites
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-brm-3549

Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic	Details
Topic 1	Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 2	Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 3	Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 4	Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 5	Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-brm-3549

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