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Updated: Nov 05, 2026
No. of Questions: 98 Questions & Answers with Testing Engine
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ITIL ITIL-4-Transition Deutsch Exam Syllabus Topics:
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ITIL ITIL-4-Transition Deutsch Exam Overview:
| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Managing Professional Transition |
| Exam Number: | ITIL-4-Transition |
| Passing Score: | 70% |
| Certificate Validity Period: | No expiry (lifetime) |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Price: | USD $375 |
| Available Languages: | English |
| Real Exam Qty: | 40 questions |
| Exam Duration: | 130 minutes |
| Related Certifications: | ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Strategist modules (Direct, Plan and Improve) ITIL 4 Managing Professional (MP) |
| Sample Questions: | ITIL ITIL-4-Transition Deutsch Sample Questions |
| Exam Way: | Online proctored exam (PeopleCert) or in-person at authorized testing centers |
| Pre Condition: | Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional |
ITIL 4 Managing Professional Transition (ITIL-4-Transition Deutsch Version) Sample Questions:
Eine Organisation mit etablierten Prozessen zur Verwaltung von Vorfällen, Änderungen und Problemen erhält eine große Anzahl von Anrufen von Benutzern, die sich darüber beschweren, dass ihre Probleme nicht effizient gelöst werden. Was ist der ERSTE Schritt, den die Organisation unternehmen sollte, um mit der Verbesserung der Situation zu beginnen?
- A. Ermutigen Sie Teams zur Zusammenarbeit, damit sie sich auf den Nutzen für die Benutzer konzentrieren können
- B. Nutzen Sie die Wertstromanalyse, um den End-to-End-Ablauf der Benutzerunterstützung besser zu verstehen
- C. Überprüfen Sie die Fähigkeiten und Kompetenzen des Benutzersupportpersonals, um sicherzustellen, dass es über die erforderlichen Fähigkeiten verfügt
- D. Verbessern Sie die Integration von Tools, um sicherzustellen, dass es keine Lücken zwischen den Prozessen gibt
Correct Answer: B 🗳️
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Ein Webhosting-Anbieter hat sich entschieden, beim Service-Support eher einen „Shift Left“-Ansatz anzuwenden. Der Anbieter weiß, dass Nutzer Video-Tutorials ebenso mögen wie die Kommunikation über Instant Messaging und soziale Netzwerke.
Was sollte der Dienstanbieter verwenden, um den Zugang der Benutzer zum Support zu erweitern und die Benutzererfahrung zu verbessern?
- A. Leistungsabhängigkeitsnetzwerk
- B. Omnichannel-Management
- C. Service-Level-Management
- D. Dienstinteraktionsmethode
Correct Answer: B 🗳️
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Ein Service-Support-Mitarbeiter passt die Support-Aktionen nach einem Anruf eines frustrierten Benutzers an. Welches Konzept beschreibt dieses Verhalten?
- A. Positive Kommunikation
- B. Kundenorientierung
- C. Mitarbeiterzufriedenheitsmanagement
- D. Teamkultur
Correct Answer: B 🗳️
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Welches High-Speed-IT-Ziel berücksichtigt die Fähigkeit eines Unternehmens, weiterhin Geschäftsservices bereitzustellen, wenn störende Ereignisse seine digitalen Produkte beeinträchtigen?
- A. Belastbarer Betrieb
- B. Zugesicherte Konformität
- C. Wertvolle Investitionen
- D. Schnelle Entwicklung
Correct Answer: A 🗳️
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Welche Praxis hat das Ziel, engere und partnerschaftlichere Beziehungen aufzubauen?
- A. Informationssicherheitsmanagement
- B. Release-Management
- C. Lieferantenmanagement
- D. Servicekonfigurationsmanagement
Correct Answer: C 🗳️
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