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EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Related Certifications: | IT Service Management Bridge based on ISO/IEC 20000:2018 (ITSM18FB) |
| Exam Format: | Closed-book, Multiple-choice questions |
| Certificate Validity Period: | Lifetime |
| Available Languages: | Portuguese, English, Korean, Japanese |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Exam Price: | USD 295 |
| Exam Duration: | 60 minutes |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Training Providers |
| Exam Registration: | Official EXIN Registration |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested in service management |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) | 35% | - Documented information and resource management - SMS principles and requirements - Risk-based thinking and planning - Leadership, roles and responsibilities |
| Operation of the Service Management System | 50% | - Service design, build and transition processes - Relationship and agreement processes - Supply and demand management processes - Service assurance and performance evaluation - Service portfolio processes - Resolution and fulfilment processes - Continual improvement |
| Introduction to IT Service Management | 15% | - Purpose and benefits of ISO/IEC 20000 - Basic concepts of service management - Relationship between IT services and business objectives |
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