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Updated: Jul 17, 2026
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EXIN ITSM20F.EN Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice, Closed Book, Proctored Online or On-site |
| Certificate Validity Period: | Lifetime (no mandatory expiration) |
| Available Languages: | English |
| Related Certifications: | EXIN IT Service Management Professional EXIN IT Service Management Specialist ISO/IEC 20000 Foundation ITIL Foundation |
| Passing Score: | 65% |
| Exam Price: | Approximately 250–400 EUR (varies by region and training provider) |
| Exam Duration: | 60 minutes |
| Recommended Training: | ISO/IEC 20000 Foundation Training Courses (Accredited Partners) EXIN Official Training Providers |
| Exam Registration: | EXIN Certification Portal |
| Sample Questions: | EXIN ITSM20F.EN Sample Questions |
| Exam Way: | Online proctored exam or test center (onsite) |
| Pre Condition: | No formal prerequisites; basic understanding of IT services and ITSM concepts is recommended |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F.EN Exam Syllabus Topics:
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Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
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Frequently Asked Questions
What's the applicable operating system of the ITSM20F.EN test engine?
Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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