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Updated: Jul 23, 2026

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High level topics covered by our practice test

This Web Simulator is for Candidates Consultants, technical support technicians, and system administrators. Candidates need a working knowledge of Dynamics CRM features and functionality, as well as a working knowledge of development, implementation, and data structures to model CRM business rules and workflow.

The Web Simulator will also help candidates who take this exam to find the most appropriate questions and answers regarding Microsoft Dynamics CRM 2016 use.

Microsoft MB2-712 Exam Syllabus Topics:

TopicDetails
Configure Microsoft Dynamics CRM (25%)
Configure Dynamics CRM settings-Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams
Manage Dynamics CRM security-Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy
Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields (27%)
Manage Dynamics CRM entities-Manage entity ownership; manage entity properties; understand system and custom entities
Configure field customizations-Understand and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons
Implement entity relationships-Understand relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles
Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations (24%)
Create and manage Dynamics CRM solutions-Understand solution components; identify solution types; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions
Customize Dynamics CRM forms-Understand the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients
Implement Dynamics CRM views and visualizations-Understand view types; manage system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes
Implement business rules, workflows, and business process flows (24%)
Implement and manage business rules-Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions
Implement and manage workflows, dialogs, and custom actions-Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions
Implement and manage business process flows-Understand business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows

Reference: https://www.microsoft.com/en-hk/learning/exam-MB2-712.aspx

Microsoft Dynamics CRM 2016 Customization and Configuration Exam Certification Details:

Schedule ExamPearson VUE
Sample QuestionsMicrosoft Dynamics CRM 2016 Customization and Configuration Sample Questions
Number of Questions40-60
Books / Training80729: Customization and Configuration in Microsoft Dynamics CRM 2016
Exam NameMicrosoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
Exam CodeMB2-712
Exam Price$165 (USD)
Passing Score700 / 1000
Duration120 mins

Microsoft MB2-712日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM 2016 Customization and Configuration
Exam Number:MB2-712
Passing Score:700/1000
Real Exam Qty:40-60
Certificate Validity Period:Certification retired; no renewal period specified
Exam Duration:120 minutes
Exam Format:Multiple Choice, Multiple Response, Case Study, Drag and Drop, Scenario-based Questions
Exam Price:USD 165
Available Languages:English
Related Certifications:Microsoft Specialist: Dynamics CRM 2016 Customization and Configuration
MCSA: Microsoft Dynamics 365
Sample Questions:Microsoft MB2-712日本語 Sample Questions
Exam Way:Pearson VUE testing centers and online proctored delivery (during exam availability period).
Pre Condition:No mandatory prerequisite exam. Practical experience with Microsoft Dynamics CRM 2016 customization and configuration is recommended.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-712/

MB2-712 - Microsoft Dynamics CRM 2016 Customization and Configuration

The MB2-712 exam is part of the CRM Core Certification. This exam measures your ability to work with Dynamics CRM 2016.

This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 Customization and Configuration. The certification is for administrators, system engineers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:

  • Impement and manage business process flows
  • Field customizations
  • Entity relationships and Configuration
  • Implement, design and Customize Dynamics CRM forms and views
  • Implement, design and manage business rules
  • Manage and Configure Dynamics CRM settings

Microsoft MB2-712日本語 Exam Syllabus Topics:

SectionWeightObjectives
Configure Microsoft Dynamics CRM25%- Configure Dynamics CRM settings
  • 1. Configure business units
  • 2. Configure email
  • 3. Configure auditing, document management, and collaboration
  • 4. Perform user management
  • 5. Manage teams
- Manage Dynamics CRM security
  • 1. Work with multiple security roles
  • 2. Configure access levels
  • 3. Configure security hierarchy
  • 4. Manage access
  • 5. Configure security roles
  • 6. Define permissions and privileges
  • 7. Assign security roles
  • 8. Understand security roles
Manage and Implement Microsoft Dynamics CRM Entities, Entity Relationships, and Fields25%- Manage Dynamics CRM entities
  • 1. Manage entity ownership
  • 2. Manage entity properties
  • 3. Understand system and custom entities
- Configure field customizations
  • 1. Use calculated fields
  • 2. Configure field properties
  • 3. Understand status and status reasons
  • 4. Configure global option sets
  • 5. Understand and configure fields
  • 6. Create alternate keys
  • 7. Use rollup fields
  • 8. Configure field-level security
- Implement entity relationships
  • 1. Understand cascading rules
  • 2. Understand relationship types
  • 3. Work with hierarchical data
  • 4. Create connections and connection roles
  • 5. Understand and configure entity mapping
Implement Business Rules, Workflows, and Business Process Flows25%- Implement and manage workflows, dialogs, and custom actions
  • 1. Implement custom actions
  • 2. Configure dialogs
  • 3. Create and manage workflows
  • 4. Manage process execution
- Implement and manage business process flows
  • 1. Manage business process flow behavior
  • 2. Configure stages and steps
  • 3. Create business process flows
- Implement and manage business rules
  • 1. Configure business rules, conditions, and actions
  • 2. Understand how business rules are triggered
  • 3. Understand when to use business rules
  • 4. Understand business rule scopes
Create and Manage Microsoft Dynamics CRM Solutions, Forms, Views, and Visualizations25%- Implement Dynamics CRM views and visualizations
  • 1. Manage system, public, and personal views
  • 2. Customize views
  • 3. Customize dashboards
  • 4. Customize charts
  • 5. Understand view types
  • 6. Use themes
  • 7. Create, modify, and delete views
- Create and manage Dynamics CRM solutions
  • 1. Configure publishers and versions
  • 2. Understand solution components
  • 3. Identify solution types
  • 4. Create managed and unmanaged solutions
  • 5. Work with multiple solutions
  • 6. Import and export solutions
- Customize Dynamics CRM forms
  • 1. Understand the form structure
  • 2. Work with navigation
  • 3. Use access teams and sub-grids
  • 4. Use specialized form components
  • 5. Use multiple forms
  • 6. Understand form types
  • 7. Build a form
  • 8. Implement form customizations and mobile clients

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