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Updated: Sep 14, 2026
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Microsoft MB2-866 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011, Customization and Configuration |
| Exam Number: | MB2-866 |
| Exam Format: | Select All That Apply, Multiple Choice |
| Passing Score: | 700 |
| Available Languages: | Spanish, German, French, English, Japanese |
| Certificate Validity Period: | Retired, no active validity; legacy certification |
| Exam Duration: | 140 minutes |
| Related Certifications: | MCTS: Extending Microsoft Dynamics CRM 2011 (MB2-876) MCTS: Microsoft Dynamics CRM 2011 Applications (MB2-868) MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment (MB2-867) |
| Exam Price: | USD 127 |
| Real Exam Qty: | 75 |
| Recommended Training: | Microsoft Official Course 80294B Microsoft Dynamics CRM 2011 Customization and Configuration Learning |
| Exam Registration: | Prometric (historical registration) |
| Sample Questions: | Microsoft MB2-866 Sample Questions |
| Exam Way: | In-person proctored exam at Prometric test centers; retired, no longer available for registration |
| Pre Condition: | No mandatory prerequisites; recommended working knowledge of Microsoft Dynamics CRM 2011 and basic database concepts |
| Official Syllabus URL: | https://social.technet.microsoft.com/wiki/contents/articles/11296.microsoft-dynamics-crm-2011-microsoft-certifications.aspx |
Microsoft MB2-866 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customizing Entities and Attributes | 20-25% | - Entity properties and behaviors - Attribute types and configuration - System vs custom entities |
| Customizing Forms, Views and Charts | 15-20% | - Form design and layout - View creation and filtering - Chart and dashboard configuration |
| Configuring Organizational Structure | 15-20% | - Deployment models - Inheritance and hierarchy - Business units |
| Customizing Relationships and Mappings | 10-15% | - Field mapping - Relationship behaviors - 1:N, N:1, N:N relationships |
| Configuring Auditing and Solutions | 15-20% | - Enabling and managing auditing - Managed vs unmanaged solutions - Import, export and deployment of solutions |
| Managing Users, Teams and Security | 20-25% | - Team types and administration - User creation and management - Security roles and privileges - Field-level security |
Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
After installing a Microsoft Dynamics CRM 2011 managed solution, which of the following statements are true? (Choose all that apply.)
- A. You can export the managed solution.
- B. Deleting the managed solution will uninstall all of its solution components.
- C. You can add solution components to the managed solution.
- D. You cannot remove solution components from the managed solution.
Correct Answer: B,D 🗳️
You create a custom entity in Microsoft Dynamics CRM Online 2011. In the entity definition, you select the Define as an activity entity check box. You save but do not publish the custom entity. You need to ensure that the custom entity does not display in Activity menus. What should you do?
- A. Delete and recreate the entity. In the entity definition, select the Define as an activity entity check box and clear the Display in Activity Menus check box.
- B. Publish the entity, and then edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
- C. Edit the entity definition. In the entity definition, clear the Define as an activity entity check box.
- D. Edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
- E. Publish the entity, and then edit the entity definition. In the entity definition, select the Define as an activity entity check box.
Correct Answer: A 🗳️
You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?
- A. Make a copy of the existing chart, and then edit the new chart to add the data series.
- B. Create a new chart and add the data series to the new chart.
- C. Export the existing chart. Modify the XML to add the data series, and then import the chart.
- D. Edit the existing chart to add the data series.
Correct Answer: C 🗳️
In Microsoft Dynamics CRM 2011, which of the following components are parts of a view definition? (Choose all that apply.)
- A. records per page setting
- B. filter criteria
- C. sub-grid properties
- D. a column list
Correct Answer: B,D 🗳️
In Microsoft Dynamics CRM 2011, which of the following many-to-many (N:N) relationships can you create between entities? (Choose all that apply.)
- A. referential
- B. manual
- C. parental
- D. native
Correct Answer: B,D 🗳️
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