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Updated: Sep 18, 2026
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| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Decisioning Consultant |
| Exam Number: | PEGACPDC26V1 |
| Exam Format: | Scenario-based, Multiple choice, Drag and drop |
| Available Languages: | English |
| Related Certifications: | Certified Pega Decisioning Consultant |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | N/A |
| Real Exam Qty: | 60 |
| Passing Score: | 70% |
| Exam Price: | USD 175 |
| Recommended Training: | Decisioning Consultant '26 Mission Pega Customer Decision Hub Foundation |
| Exam Registration: | Pega Academy Certification Pearson VUE |
| Exam Way: | Pearson VUE proctored exam; available at a test center or through Online Proctored delivery. |
| Pre Condition: | Decisioning Consultant learning path / recommended training is associated with the certification. |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
| Section | Objectives |
|---|---|
| Business agility for 1:1 customer engagement | - Launching a new offer on web - Change request types - Building your business operations team - Change management process - Implementing business changes in revision management - Updating existing actions - Life cycle of a change request - Agility in a customer engagement project |
| Decision strategies | - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments - Create and understand decision strategies |
| Engagement policies | - Define customer engagement policies - Create an engagement strategy |
| Channels | - Create a real-time container - Share action details with third-party distributors - Send offer emails - Real-time containers |
| Next-Best-Action concepts | - Optimize the next-best-action strategy - Essentials of always-on outbound - One-to-one customer engagement - Optimize the customer value in the contact center - Define the starting population |
| Contact policy and volume constraints | - Avoid overexposure of actions - Limit action volume on outbound - Avoid overexposure of actions on outbound |
| AI and Arbitration | - Action arbitration - Action prioritization with AI - Prioritize actions with business levers |
| Actions and treatments | - Present a single offer on the web - Define and manage customer actions - Define an action for outbound |
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