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Updated: Aug 04, 2026
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Apple SUP-2026 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Device Support |
| Exam Number: | SUP-2026 |
| Exam Price: | USD 149 |
| Certificate Validity Period: | No fixed expiration (certification remains valid for the corresponding product release) |
| Real Exam Qty: | Approximately 80 |
| Available Languages: | English, Additional languages (varies by region) |
| Passing Score: | 75% |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Exam Format: | Multiple-choice (single-select), Multiple-choice (multiple-select), Online proctored |
| Exam Duration: | 120 minutes |
| Sample Questions: | Apple SUP-2026 Sample Questions |
| Exam Way: | Online proctored exam delivered through Pearson OnVUE. |
| Pre Condition: | No prerequisite certification is required. Apple recommends completing the Apple Device Support course and gaining hands-on experience supporting Apple devices. |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%202025%20EN.pdf |
Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Privacy and Security | - Security features
|
| Diagnostics and Troubleshooting | - Support procedures
|
| Networking and Sharing | - Network connectivity
|
| Device Management | - Management technologies
|
| Device Setup and Configuration | - Initial device setup
|
Apple Device Support Sample Questions:
1. You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion. What steps should you complete to use Apple Diagnostics? (Image of macOS startup options, disk and gear on a black background)
A) Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.
B) Press and hold the power button until Options appears. Release the power button, then press and hold Option-D.
C) Turn on Mac, then press and hold the Shift key. Release the Shift key when a progress bar appears.
D) Turn on Mac, then press and hold the D key. Release the D key when a progress bar appears.
2. Use this image to answer the question.
What does this iPhone Privacy Warning message indicate?
A) Limit IP Address Tracking is disabled for this network
B) iOS has detected a spoofed MAC address on the network
C) Private Wi-Fi Address is disabled for this network
D) Local network access is enabled for a third-party app
3. What would cause you to need to use recovery mode to restore your iPhone?
A) The secure network connection with Apple is lost.
B) An App Store update times out.
C) You want to start in single-user mode.
D) Your screen is stuck on the Apple logo for several minutes with no progress bar.
4. Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?
A) Wait until the Forgot Passcode? message appears, then follow the instructions.
B) Force shutdown your iPhone and wait 10 seconds, then turn it back on.
C) Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
D) Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
5. Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17.
Your current inventory includes these devices:
- iPhone SE (2nd generation)
- iPhoneX
- iPhone SE (3rd generation)
- iPhone 6s
- iPhone 7
- iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?
A) iPhone SE (3rd generation)
B) iPhone X
C) iPhone7
D) iPhone SE (2nd generation)
E) iPhone 6s
F) iPhone8
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C,E |
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