Salesforce Certified Slack Administrator Sample Questions:

1. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A) Allow everyone on the Customer Support team to approve and install the apps they need.
B) Approve and install apps to integrate their support tools with Slack.
C) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
D) Streamline an incident management workflow.

2. Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
* Focused workspaces for each major business function,
* Global and Social workspaces where all organization members will be added,
* Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?

A) It presents challenges from both admin control and user management perspectives.
B) It presents issues from a Slack Connect security perspective.
C) It has high risk of notification and message noise compared to a single workspace design.
D) It creates challenges related to context switch and scalability in your Enterprise Grid.

3. Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

A) Change the channel management permission for managing posting permissions in all channels to Everyone.
B) Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
C) Change the invitations permission to require Workspace Admins/Owners approval.
D) Change the setting for join and leave messages, so they do not show in channels when employees come and go.

4. Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region.
Which specific data types will be uniquely stored in this geographic region? (Select the best answer.)

A) Messages, files, snippets, posts and member profiles
B) Messages, files, data used for analytics, snippets and posts
C) Messages, files, snippets, posts and files
D) Messages, files, snippets, workspaces and channel membership information

5. You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance.
The Human Resources (HR) team wants to pilot a Wellness app for employees.
As an App Manager, what are the two key considerations you should understand before installing the app in Slack?
(Select the TWO best answers.)

A) Does the app meet data security policies for your organization?
B) What are the external services or APIs the app is connecting to?
C) Is this app available in the Slack App Directory?
D) Does the app connect with your HR system?

Solutions: