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Last Updated: Nov 12, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Cisco 500-442 Practice Q&A's
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Cisco 500-442 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Unified Contact Center Enterprise Specialization |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
Cisco 500-442 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Overview | 20% | - Describe CCE components and architecture - Describe access tools - Understand Contact Center basics - Explain call flow |
| Topic 2: Basic Calls and Agent settings | 20% | - Configure basic call treatment - Configure basic agent functionality - Deploy basic call settings - Build basic ICM scripts |
| Topic 3: Advanced Configuration | 20% | - Implement VXML applications - Configure RONA support - Configure roles and departments |
| Topic 4: Reporting | 10% | - Utilize CUIC |
| Topic 5: Configuration and Implementation | 20% | - Implement precision routing - Utilize Finesse administration tool - Configure agent teams and supervisors |
| Topic 6: Advanced Features | 10% | - Understand CCE features beyond default |
Cisco 500-442 Exam — Questions and Answers
The Cisco Administering Cisco Contact Center Enterprise blueprint spans 6 domains — including Basic Calls and Agent settings (20%), Overview (20%), Advanced Features (10%). Follow the weightings with your hours; the full outline above details every subtopic.
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The Cisco Administering Cisco Contact Center Enterprise is Cisco's certification exam for CCEA — proof of practical skills that employers recognize. Our material for it is written by IT experts and certified trainers with a wealth of exam experience. Related credentials include Unified Contact Center Enterprise Specialization.
Cisco Administering Cisco Contact Center Enterprise Sample Questions:
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. allows agents to re-skill to a different skill group or team
- B. automates Text to Voice Bot Configurations
- C. allows different groups of users to configure APIs based on their roles
- D. customizes the visual presentation of the reports
- E. obtains data from the base solution's database, known as Data Sources
Correct Answer: D,E 🗳️
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Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. the max file size is 40 MB
- B. the file format is wav
- C. G711 mu-law or a-law
- D. G729
- E. the file format is mp3
Correct Answer: B,C 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM sends an Agent Label, which prompts a command to CVP.
- B. ICM sends a VRU Label, which prompts a command to CVP
- C. ICM responds to the Route Request by running an Administrative Script.
- D. ICM responds to the Route Request by running a Routing Script.
Correct Answer: D 🗳️
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How many teams can an Agent be a part of?
- A. 1
- B. 3
- C. 2
- D. unlimited
Correct Answer: A 🗳️
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Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. IVR Settings under Call Settings card
- B. Route Settings under Call Settings card
- C. Miscellaneous under Call Settings card
- D. Device Configuration under Infrastructure Settings card
Correct Answer: A 🗳️
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