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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is an example of 'solution benefits described in business terms'?

A) A network upgrade can reduce outages by 10-15%
B) IT staff can be redeployed to projects delayed due to resource constraints
C) A new security policy can reduce risk of a cyber attack on the company's network infrastructure
D) By using remote experts during selling, the customer can add $10M to quarterly revenue

2. What is the benefit of turning a pain point into an opportunity?

A) Raises IT spending and leads to higher return on investment
B) Allows the customer to overcome a perceived issue with upside potential
C) Reduces IT costs to the business
D) Uses technology to raise efficiency

3. What is the reason for identifying business case dependencies?

A) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
B) Customer business executives expect Cisco to minimize the actions their teams are required to execute
C) They are most likely to help you propose and defend solutions with larger customer investments
D) To improve alignment between the customer IT organization and business units

4. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Ask open ended questions about goals and impacts from challenges
B) Inform the customer of some statistics about their competitors, to get a reaction
C) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
D) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls

5. How are you able to deliver capabilities when using transition architecture approaches to change?

A) In any sequence, with similar results
B) All at the same time
C) Incrementally
D) Earlier than stakeholders require

Solutions: