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Last Updated: Aug 01, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - MWI, messaging, and call quality troubleshooting - Failover, survivability, and fallback procedures - System monitoring and health checks - Alarm and log analysis |
| Topic 2: Installation and Initial Configuration | 25% | - Server and media gateway integration - License file installation and validation - CM Messaging R6.0 deployment and setup - Avaya Aura Communication Manager R6.0 installation |
| Topic 3: Integration and Protocols | 20% | - Trunk configuration and shuffling/hairpining - Network and security configuration - SIP, H.323, DCP protocols configuration - Integration with Session Manager and System Manager |
| Topic 4: Features and Applications | 10% | - Advanced communication features - Capacity and performance management - Messaging features and administration |
| Topic 5: System Administration and Configuration | 25% | - Call routing, coverage, and call handling - CM Messaging mailbox and user provisioning - Endpoint and station setup - System parameters and feature configuration |
1. Which statement describes the action to assure the system platform was installed correctly?
A) Immediately after the installation, verify the DVD is ejected from the drive and that the server reboots.
B) From the system management console browser, verify domain-0 and cdom are running
C) From the laptop connected to the network, ping the dom0 IP address and verify a successful response.
D) After connecting the server using PuTTY and logging in as root, verify there are no errors when running the xm list command.
2. A newly installed main Cm 6.0 server indicates it is in license error mode. A technician again 45 minutes later and it is still in error mode. The license was installed from the system management interface (SMI)?
Which statement describes the reason for the error mode?
A) The server cannot communicate with the IPSI or media gateway whose serial number was used in the license file.
B) The license audit runs every 60 minutes and the error will be resolved in 15 minutes.
C) The installer used the wrong interface to install the license and it is therefore not installed.
D) The installer loaded a license for one of the survivable servers, not the main server, and the IPSIs, media Gateways, and/or IP phones have registered to it
3. A technician wants to test and see if the voice channel between two IP phones
Which command in site administration terminal (SAT) can be used to determine?
A) Status station <extension>
B) Status shuffling <extension>
C) List station <extension>
D) Test station <extension>
4. Which three statements about CM_Duplex CM 6.0 are true?
A) Software duplication is available, but hardware duplication is not available.
B) The CM duplex template supports CMM
C) The S8510 server is not used for duplication
D) Server duplication is configured via "Failover" option on CDROMs web interface
E) S8730 with DAL 2 card does not support server duplication in CM 6.0.
5. Which two statements describe the new procedures that a customer can use to directly and permanently turn ON or OFF licensed features in CM 6.0? (Choose two)
A) Customers can turn features ON or OFF using the WebLM server and the system platform management Console
B) Customers can turn features ON or OFF using the system management interface features administration page.
C) Customers can turn features ON or OFF using the change system parameters customer-options command on the system access terminal (SAT).
D) Customers can PDLS directly to turn futures ON or OFF and then download and install a new license file with the updated features.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,C,E | Question # 5 Answer: A,D |
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