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Last Updated: Aug 06, 2026
No. of Questions: 145 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Administration | 22% | - User account and access management - Call flow design and routing configuration - POM campaign setup and management - System configuration and settings - Email, SMS and multimedia integration |
| Topic 2: Solution Architecture and Licensing | 20% | - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities - Deployment models, zones and system components |
| Topic 3: Maintenance and Operations | 20% | - Monitoring, reporting and performance management - System updates, patches and upgrades - Backup and restore procedures |
| Topic 4: Installation and Deployment | 18% | - Installing AEP and POM components - Installation prerequisites and requirements - High availability and database installation |
| Topic 5: Troubleshooting and Support | 20% | - Problem isolation and resolution - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities |
1. Which component needs to be installed first when setting up the POM database?
Response:
A) Database server
B) Application server
C) Configuration server
D) Web server
2. What is crucial to verify before initiating a restore operation on the AEP database?
Response:
A) The network bandwidth
B) The compatibility of the backup with the current system version
C) The number of concurrent users online
D) The amount of available disk space
3. Which type of backup is recommended for a comprehensive AEP system restore?
Response:
A) Snapshot backup
B) Full backup
C) Incremental backup
D) Differential backup
4. What should be included in a maintenance checklist for the Media Processing Platform?
Response:
A) Update of external multimedia content
B) Frequency of social media updates
C) Verification of system logs and error reports
D) Redesign of the user interface
5. What information does the AEP system log primarily record?
Response:
A) System errors and warnings
B) Financial transactions
C) User access times and durations
D) Network setup configurations
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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