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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) The server is located in the desktop zone
B) The same hardware can be used for multiple severs
C) The server can be hosted on several diferent hardware types
D) SQL Server must be installed on this server
E) Two or more physical servers can have the same installed platform

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) CTI adapter is required to receive call signalling and meta data from the
B) There is just one CTI adapter per data source
C) CTI adapter is not necessary for Integration Service
D) There is just one CTI adapter per system

3. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) The License Registration Key isgeneratedbefore the Enterprise Suite is installed
B) License activation requires Enterprise Manager access to the internet
C) The License Reference number is generated when the customer order is placed
D) The License Registration Key is generated during installation

4. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
B) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
C) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
D) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

5. When setting up voice recording,whichstatement describes the purpose of member groups?

A) It enables the translation of recorded events from third-Paty systems
B) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
C) It maps employees to extensions and data sources
D) It specifies the actual extensions in use in your system, and associates them with the data source

Solutions: