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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Application Development in Pega Platform- Data and Integration
  • 1. Data pages and data modeling
    • 2. REST and external system integration
      - UI and User Experience
      • 1. Dynamic layouts and responsiveness
        • 2. Section rules and UI design
          Pega Customer Service Application Design- Customer Service Case Management
          • 1. Case types and data model usage
            • 2. Case lifecycle and stages
              - Omni-channel Service Experience
              • 1. Customer engagement flows
                • 2. Interaction channels configuration
                  Security and Application Governance- Security Model
                  • 1. Access roles and privileges
                    • 2. Authentication and authorization basics
                      Business Logic and Automation- Decisioning and Routing
                      • 1. Routing and assignment rules
                        • 2. Business rules configuration
                          - Case Automation
                          • 1. Service level agreements (SLAs)
                            • 2. Automation of workflows

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