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Last Updated: Jul 29, 2026

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CompTIA 220-1002 Practice Q&A's

220-1002 PDF
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Certification Path

The CompTIA A+ Core 2 certification includes only one 220-1002 certification exam.

Software Troubleshooting

What should you look for when troubleshooting computer software? That question and much more will be addressed by this section. This is also the same domain that covers the troubleshooting of PC issues, IT best practices for removing malware, troubleshooting application issues, and mobile OS, and troubleshooting application security issues.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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These are following steps for registering the 220-1002 exam. Step 1: Visit to CompTIA website Step 2: Purchase the 220-1002 exam Voucher Step 3: Login for the test Step 4: Find and select the testing location Step 5: Select Date, time and Schedule your test

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CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting28%- System and application troubleshooting
  • 1. Common software problems
    • 2. Performance issues
      - Windows troubleshooting
      • 1. Startup and boot issues
        • 2. Application and OS errors
          Topic 2: Security22%- Threats and vulnerabilities
          • 1. Malware types and mitigation
            • 2. Social engineering awareness
              - Security practices
              • 1. Authentication and access control
                • 2. Wireless security
                  Topic 3: Operational Procedures22%- Safety and environmental procedures
                  • 1. Safety best practices
                    • 2. Proper disposal of hardware components
                      - Professionalism and communication
                      • 1. Customer service techniques
                        • 2. Documentation and reporting
                          Topic 4: Operating Systems28%- Other operating systems
                          • 1. macOS basics
                            • 2. Linux fundamentals
                              - Windows operating system configuration and management
                              • 1. Command-line tools and utilities
                                • 2. Windows features and tools
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