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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Which of the following is the most important reason for getting customer feedback:

A) To improve sales.
B) To establish a customer database.
C) To be seen to be responsive to customers.
D) To improve the overall customer experience.

2. Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A) Sectional marketing.
B) Group purchasing.
C) Group segmentation.
D) Market segmentation.

3. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Authoritative type.
B) Assertive type.
C) Analytical type.
D) Aware type.

4. Doing more than one task at a time is known as:

A) Activity scheduling.
B) Sequential tasking.
C) Efficiency tasking.
D) Multitasking.

5. A customer service professional is defined as someone who:

A) Always makes the most sales in a day.
B) Trains salespeople in how to deal with customers.
C) Has a number of years experience in a customer service role.
D) Has the skills to deal effectively in customer facing roles.

Solutions: