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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?

A) Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
B) Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
C) Service Level applies to emails, and Service Level Target applies to calls.
D) They are identical terms.

2. In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.

A) True
B) False

3. Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A) Manual Routing
B) Default Routing
C) Direct Dialing
D) Intelligent Routing

4. In AICC reporting, what is the "longest wait time" metric?

A) The average time agents spend in after-call work.
B) The time it takes for the system to boot up.
C) The duration of the longest call handled by an agent.
D) The maximum time a caller spent in queue before being answered or abandoning.

5. For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?

A) Deploying a single, centralized AICC cluster in one data center.
B) Increasing the bandwidth of the WAN links.
C) Using a single codec for all calls.
D) Using a global load balancer to direct users to the nearest regional AICC instance.

Solutions: