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Last Updated: Aug 15, 2026
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| Section | Objectives |
|---|---|
| Software and Operating Environment | - Supported operating systems and POS software integration - Driver and firmware management |
| IBM SurePOS 500 System Overview | - Hardware architecture and components - System models and configurations (5x5 series) |
| Troubleshooting and Support | - Common hardware and system failures - Diagnostic tools and repair procedures |
| Configuration and Maintenance | - Hardware configuration and BIOS settings - Preventive maintenance and diagnostics |
| Installation and Deployment | - Physical setup and peripheral connection - System boot and initial configuration |
1. To visually determine if the IBM SurePOS 565 has a PC card installed in the PC card slot, where should a technician look?
A) with the touch screen facing the technician, rotate it back as far as it can go and then inspect on the bottom of the system
B) with the touch screen facing the technician, rotate it down as far as it can go and then inspect on the top of thesystem
C) the lower left side of the system with the touch screen facing the technician
D) the lower right side of the system with the touch screen facing the technician
2. Which display sizes are available on the IBM SurePOS 5x5 models?
A) 12 inch monochrome, 15 inch color, 17 inch color
B) 12 inch color, 15 inch color, 17 inch color
C) 15 inch monochrome, 15 inch color, 17 inch color
D) 15 inch color, 17 inch color, 19 inch color
3. How is the Power up on LAN feature enabled?
A) by installing the Power up on LAN driver from the Retail Store Solutions Web site
B) by installing Power up on LAN from the Diagnostics Program
C) through the CMOS Setup Utility program
D) through Remote Management Agent
4. What are three Field Replaceable Units (FRUs) for the main system display? (Choose three.)
A) the video memory
B) the backlight bulbs
C) the video card
D) the entire display
E) the front bezel
F) the LCD assembly
5. What is the IBM recommended method to clean the plastic housing of the IBM SurePOS 5x5?
A) spray glass cleaner directly on the area that needs cleaning and wipe with a soft cloth
B) use a soft cloth moistened with water
C) use a cleaner especially made for computer equipment and a soft cloth
D) spray a soft cloth with any ammonia-based cleaner
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D,E,F | Question # 5 Answer: B |
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