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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 資産管理
B) 構成管理
C) 変更管理
D) リリース管理

2. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 可用性管理
B) ITサービスの財務管理
C) 問題管理
D) 変更管理

3. 1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

A) 可用性管理
B) キャパシティ管理
C) 構成管理
D) サービスレベル管理

4. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 可用性管理
B) インシデント管理
C) 問題管理
D) 変更管理

5. サービス報告プロセスの目的は何ですか?

A) レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
B) サービス管理の計画と実施に関する進捗報告を提供するため
C) 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
D) すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること

Solutions: