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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To design and develop capabilities for service management
C) To plan the resources required to manage a release
D) To provide good-quality knowledge and information about services

2. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Outcome
B) Change
C) Problem
D) Incident

3. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

A) 2 only
B) 3 only
C) 1 only
D) All of the above

4. What is the BEST definition of a definitive media library?

A) It is a set of tools and databases that is used to manage knowledge, information and data
B) It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected
C) It is a secure library in which the latest versions of authorized software items are stored and protected
D) It is a structured document with definitive information regarding all live IT services, including those available for deployment

5. The configuration management system is part of which system?

A) The capacity management information system
B) The information security management system
C) The service knowledge management system
D) The availability management information system

Solutions: