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Last Updated: Aug 02, 2026
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This section covers two essential publications and study guides that will make you better off in grasping what the ITILSC-SOA test needs. Well, the publications offer important guidance regarding best practices, and before covering these materials, here are the test objectives that your preparation must emphasize:
Considerations for technology as well as implementation.
The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
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The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
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The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
| Section | Objectives |
|---|---|
| Topic 1: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 2: Financial Management for IT Services | - Financial Processes
|
| Topic 3: Service Level Management | - Service Agreements
|
| Topic 4: Demand Management | - Demand Analysis
|
| Topic 5: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 6: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 7: Supplier Management | - Supplier Lifecycle
|
| Topic 8: Service Portfolio Management | - Service Portfolio
|
| Topic 9: Business Relationship Management | - Customer and Business Relationships
|
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