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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A Change Model
B) A Service Change
C) A Pre-approved Change
D) A Change Advisory Board

2. Which of the following drives demand for services?

A) Infrastructure trends
B) Cost of providing support
C) Patterns of business activity (PBA)
D) Service level agreements (SLA)

3. Which of the following CANNOT be stored and managed by a tool?

A) Information
B) Knowledge
C) Data
D) Wisdom

4. Which of these is the correct set of steps for the Continual Service Improvement Model?

A) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
B) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually Improve
D) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

5. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A) Produce and maintain all necessary Service Transition packages
B) Measuring the effectiveness and efficiency of Service Design and the supporting processes
C) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
D) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization

Solutions: