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Last Updated: Sep 13, 2026
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Languages: English, Japanese
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) |
| Topic 2: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure - Manage work order products, services, and skills requirements |
| Topic 3: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Topic 4: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure incident types, service tasks, and products - Configure resources, resource types, and resource roles |
| Topic 5: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 6: Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities |
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