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Last Updated: Aug 22, 2026
No. of Questions: 63 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Overview | 20% | - Integration with CS1000 and Meridian systems - Server and client architecture - Contact Center Manager Rls.6.0 components |
| Maintenance & Troubleshooting | 20% | - Common hardware and software issues - Service and process recovery - Performance tuning and optimization - Log analysis and error diagnosis |
| Upgrades & Licensing | 10% | - License management and validation - Version upgrades and patches - Compatibility checks |
| Installation & Configuration | 25% | - Network and security settings - Server installation and setup - Client software deployment - Database configuration |
| Administration & Operation | 25% | - Real-time monitoring and reporting - User and agent management - System backup and restore procedures - Call routing and skill group configuration |
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