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Last Updated: Aug 20, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Multimedia Architecture | 25% | - Integration with Contact Center Manager - Multimedia server infrastructure - System components and interactions |
| Topic 2: Administration and Maintenance | 25% | - Backup, restore, and system updates - Workflow and routing rules configuration - User and agent management |
| Topic 3: Troubleshooting and Support | 25% | - Log analysis and error resolution - Diagnosing multimedia channel issues - Performance monitoring and optimization |
| Topic 4: Installation and Configuration | 25% | - Database setup and integration - Server installation procedures - Configuration of email, web chat, and fax channels |
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