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Last Updated: Oct 03, 2026

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Nortel 920-131 Exam Syllabus Topics:

SectionObjectives
Configuration and Administration- Voice services configuration
- ACD/DN configuration
- Auxiliary Data System (ADS) setup
Maintenance and Troubleshooting- System monitoring and reporting
- Troubleshooting installation and runtime issues
Installation Planning- Software installation preparation
- Server requirements and prerequisites
System Installation- Media card / telephony integration setup
- Installing Symposium Express Call Center software
Symposium Express Call Center Overview- System architecture and components
- Call center concepts and ACD basics

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