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Last Updated: Sep 16, 2026

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Nortel 920-146 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Fault Management- Log analysis and recovery procedures
- Common system issues and diagnostics
Topic 2: Symposium Call Center Server Architecture- System components and architecture overview
- Deployment models and integration points
Topic 3: Call Routing and ACD Management- Automatic Call Distribution (ACD) principles
- Routing strategies and queue management
Topic 4: Installation and Configuration- Server installation and initial setup
- Configuration of call center applications
Topic 5: System Administration and Maintenance- User and agent management
- Monitoring and performance tuning

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